Spotify service is not working – Onkyo TX-NR609 [Fixed]

Wanted to share a quick post. Since Thursday of this week, Spotify service has been acting up and is not able to stream on Onkyo receivers that support it.

I got a TX-NR609 which was working beautifully. I have been contacting @Spotify and @Onkyo_USA via twitter with no avail yet.

Let’s see how long they take before fixing it.

 

Update 09.21.2011:

Onkyo gave signs of being aware of the situation yesterday on their Facebook Page. Today I got a reply back from Spotify and they informed that they are looking at the issue currently. Spotify referred me to open a support ticket with Onkyo as they are the ones that developed the app.

Support ticket links:

Update 09.22.2011:

Onkyo posted on their Facebook Page. They are working with Spotify to resolve the issue.

 

Update 09.23.2011:

Service seems to be fixed. It is working correctly on my receiver.

Update 09.27.2011:

Got this email confirmation today:

 Hi!

We have completed the investigation: due to a configuration error, ONKYO users were unable to stream music from the Spotify servers.

The problem has been fixed and everything is now back and running!

Editing a Profile in MSDN Social Forums returns “Sorry, we were unable to service your request. Please try again later.” [MSDN]

I was unable to post a question, reply or even edit my profile for over a month. Microsoft support took that long to send me this workaround.

After following this process, I was able to gain access to the forums.

This is an exact copy of what Microsoft Support sent me:

1. Open http://msdn.microsoft.com/en-us/library/ff361664.aspx

2. Sign In (with the account which is giving problem)

3. Select preferences from on masthead

4. Select classic version, save, takes back to previous page

5. Scroll down to community content section

6. Your display name shows up on below community content section, looks like below

7. Click your display name, takes to edit page. Edit display name and save, looks like below

8. Re-login from Forums application (if still seeing the issue, wait for couple of hours and retry again).